Louise embraces business centres role

“Every day is different and that’s great because every day is interesting."

“Every day is different,” says Louise Malin of her role of Customer Service Team Leader for Warwickshire Business Centres - and that’s the way she likes it.

Louise is bringing her considerable experience and passion for helping people to a newly-created position designed to ensure that tenants across Warwickshire County Council’s business centres have all the support they need.

The centres, home to more than 250 small businesses, offer a broad range of facilities and support to enable their tenants to collectively showcase the astonishing range and quality of skills in Warwickshire’s business community.

Louise is responsible for three manned sites – the Sir Frank Whittle Business Centre in Rugby, Eliot Park Innovation Centre and Centenary Business Centre in Nuneaton - as well as unmanned sites at Bermuda and Hammond Court, in Nuneaton, Church Lawford, Holly Walk (Leamington), Pool Road Business Centre (Nuneaton) and Bidford-on-Avon.

It is a busy role – but one she is thoroughly enjoying for its impact on the welfare of the tenants and, thereby, their customers and the wider community.

“I am really enjoying it,” she said. “Every day is different and that’s great because every day is interesting. I go wherever I’m needed! I love change where it is for the better – making changes where appropriate, alongside embedding those consistent processes so that whatever does come along we can deal with.

“I work closely with our seven Customer Service Executives on the manned sites. My job is to get them working as a team and making sure the communication across all the sites in consistent. I am also the first port of call for any issues with the tenants. At the moment we are undertaking quite a lot of maintenance work which is so important because we want the tenants to have everything they need.

“We also offer business support through Warwickshire Skills Hub and Coventry and Warwickshire Chamber of Commerce and each of our manned sites runs their own events. They have business people coming in for formal and informal events to bring the businesses together.

“There is a lot going on and this role brings it all together. I’m very comfortable with the role because I’ve worked in customer service in one aspect or another ever since I left school. I just like helping people and getting things done.”